Accentriks is committed to providing only the highest quality leather products. However, if for any reason you are unsatisfied with your purchase, you may refund or exchange any unused items within 15 days of receiving your product. Shipping and handling charges are non-refundable. If you received the wrong product or wrong size, we will gladly replace it at no charge to you.

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

Customers will be responsible for paying return shipping costs.

We do not issue the refund if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

*You can submit refund requests within 15 days after the guaranteed period for delivery has expired. If you need to return an item, simply send an e-mail to sales@accentriks.com and we’ll provide you with shipping instructions.

Please return the item(s) with your order number to:

Accentriks
245 Menten Place Unit 117
Nepean, Ontario K2H 9E8
Canada